Frequently Asked Questions

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General Questions

High-quality wigs, bundles, frontals, and closures can last anywhere from six months to over a year with proper care and maintenance.

Yes, our 100% human hair products can be dyed or bleached. However, we recommend consulting a professional stylist to prevent damage.

To maintain your hairpieces, use sulfate-free shampoos and conditioners, avoid excessive heat styling, and store them properly when not in use. Regularly detangle and moisturize the hair to keep it soft and manageable.

While you can swim or shower with your wig or hair extensions, it is not recommended as chlorine and salt water can damage the hair. If you do, make sure to rinse thoroughly and apply a deep conditioner afterward.

Consider your natural hair texture and the look you want to achieve. For a seamless blend, choose a texture similar to your natural hair and a length that complements your style.

Lace closures/frontals provide a natural scalp appearance with a lightweight feel, while silk base closures/frontals offer a more realistic scalp look with a thicker, more durable base.

Use adjustable straps, wig clips, or adhesive tapes to secure your wig. For hair extensions, use methods such as sew-in, glue-in, or clip-in, depending on your preference and hair type.

When properly installed and cared for, wigs and extensions should not damage your natural hair. Ensure your natural hair is clean and moisturized before installation and take breaks between uses to allow your scalp to breathe.

Purchasing Questions

Yes, we offer layby options for in-store purchases, allowing you to pay in installments. However, for online purchases, payment must be made in full at the time of checkout.

We offer a 30-day return and exchange policy for unused and unopened products in their original packaging. Please check our return policy page for detailed information.

Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery. International shipping times may vary depending on the destination.

Yes, we offer wholesale and bulk purchase discounts. Please contact our customer service team for more information on pricing and minimum order requirements.

We regularly offer promotions and discount codes. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

Once your order is shipped, you will receive a tracking number via email. Use this number on our website or the carrier’s site to monitor your order’s progress.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as listed at checkout.

Yes, we offer customization options for certain products. Please contact our customer service team with your specific requirements and we will do our best to accommodate your needs.

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